Shipping And Returns
Everything we ship leaves the UK within 24 to 48 hours of your order. Full details below — if anything isn't covered, get in touch.
Free UK shipping
Free to mainland Great Britain, no minimum spend.
Dispatch time
Within 24 to 48 hours of your order.
45-day returns
From the day your item arrives.
Full refunds
Issued within 1 to 5 business days of approval.
Delivery times and dispatch
Orders are dispatched within 24 to 48 hours — one to two working days — of your order being placed and payment clearing. Orders placed before 7:00am Monday to Friday are processed for dispatch the same working day. Orders placed later, at weekends, or on UK public holidays are processed the next working day.
Every parcel is sent on a fully tracked service. We use DHL and DPD next-day services and Royal Mail Tracked 48, choosing the carrier for each order based on size, weight, destination and dispatch time. Delivery timescales run from dispatch rather than from when you ordered, and are carrier estimates rather than guarantees.
Deliveries to the Scottish Highlands, offshore islands and other remote postcodes typically take one to two additional working days, and next-day services are not always available to those destinations.
Shipping costs
Shipping is free of charge on all orders to mainland Great Britain, with no minimum spend.
A £6.50 surcharge applies to the Scottish Highlands, offshore islands and other remote postcode areas, reflecting the higher cost charged by our carriers. It is calculated and shown at checkout before you pay.
We deliver to England, Scotland and Wales, including the Scottish Highlands, the Scottish islands, the Isle of Wight and the Isles of Scilly. We are not able to deliver to Northern Ireland, to BFPO addresses, or to any destination outside the United Kingdom.
Tracking your order
You can track your parcel using the Track Order link in the main menu. Tracking details are also emailed once your order is dispatched.
Returns
You have 45 days from receiving your item to request a return. Items should come back in the same condition you received them, unused and in their original packaging, and you will need your order number.
Start a return by emailing support@tech-syndicate.com or through our returns centre. Once your return is accepted we will send you a return shipping label and instructions. Items sent back without requesting a return first cannot be accepted.
Sale items and gift cards cannot be returned.
Refunds
We will let you know once your return has been received and inspected. If it is approved you are refunded automatically to your original payment method within 1 to 5 business days. Your bank or card issuer may take a little longer to post it.
Faulty or incorrect items
If an item arrives damaged, faulty or is not what you ordered, contact us and we will arrange a replacement or refund.
These rights are in addition to, and do not affect, your statutory rights under the Consumer Rights Act 2015.
Still need help?
If your question isn't answered above, send us a message and we'll get back to you within one working day.