Shipping policy
**Tech Syndicate Ltd** — Company No. SC854277 — VAT No. GB 497338342
5 South Charlotte Street, Edinburgh, Scotland
Last updated: 27 August 2026
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## 1. Where we deliver
We deliver to **England, Scotland and Wales**, including the Scottish Highlands, the Scottish islands, the Isle of Wight and the Isles of Scilly.
We are unable to deliver to **Northern Ireland**, or to any destination outside the United Kingdom. We also do not deliver to BFPO addresses.
If an order is placed for an address outside our delivery area, we will contact you and cancel the order with a full refund to your original payment method.
## 2. Shipping costs
**Delivery is free of charge on all orders to mainland Great Britain**, with no minimum spend.
A **£6.50 surcharge** applies to orders delivered to the Scottish Highlands, offshore islands and other remote destinations, reflecting the higher cost charged by our carriers. This surcharge is calculated and shown at checkout before you pay, and applies to the following postcode areas:
AB31–AB38, AB40–AB56, FK17–FK21, G83, HS1–HS9, IV1–IV63, KA27–KA28, KW1–KW17, PA20–PA49, PA60–PA78, PH4–PH50, ZE1–ZE3, PO30–PO41 and TR21–TR25.
Aside from this surcharge, the price shown at checkout is the price you pay — there are no additional handling or fuel charges.
## 3. Order processing and dispatch
Orders are dispatched **within 24 to 48 hours (1–2 working days)** of your order being placed and payment being cleared.
- Orders placed **before 7:00am (UK time), Monday to Friday**, are processed for dispatch the same working day.
- Orders placed after 7:00am, or at weekends and on UK public holidays, are processed on the next working day.
- Working days are Monday to Friday, excluding UK public holidays.
You will receive a dispatch confirmation email with tracking details as soon as your parcel leaves our warehouse.
Where an item is unexpectedly unavailable after you have ordered, we will contact you as soon as possible to offer an estimated dispatch date, an alternative product, or a full refund.
## 4. Delivery services
All parcels are sent on a fully tracked service. We use the following carriers:
| Service | Carrier | Estimated delivery after dispatch |
| Next Day Tracked | DHL | 1 working day |
| Next Day Tracked | DPD | 1 working day |
| Tracked 48 | Royal Mail | 2 working days |
The carrier is selected by us for each order based on parcel size and weight, destination and dispatch time. Delivery timescales run from the date of dispatch, not the date the order was placed, and are estimates provided by the carrier rather than guarantees.
Deliveries to the Scottish Highlands, offshore islands and other remote postcode areas listed in section 2 typically take **1 to 2 additional working days**, and next-day services are not always available to these destinations.
## 5. Tracking your order
Your dispatch email contains a tracking number and a link to the relevant carrier's tracking page. Tracking information can take a few hours to update after dispatch.
DHL and DPD will normally contact you directly by SMS or email with a delivery time window and options to change the delivery date, redirect to a neighbour, or nominate a safe place. Royal Mail Tracked 48 does not offer a delivery time window.
## 6. Failed deliveries and safe place instructions
If nobody is available to receive the parcel, the carrier will follow its standard procedure — typically leaving it with a neighbour, in a nominated safe place, or at a local collection point, and leaving a card or notification.
Where you instruct a carrier to leave a parcel in a safe place or with a neighbour, the parcel is considered delivered and we cannot accept responsibility for loss or damage after that point.
Parcels that are not collected and are returned to us will be refunded in full once received back and checked. Where an order is returned because incorrect or incomplete address details were provided, we reserve the right to charge the actual cost of redelivery.
## 7. Delayed or lost parcels
Occasionally parcels are delayed by weather, carrier disruption or other events outside our control. If your parcel has not arrived, please check the tracking first and then contact us.
We can raise a claim with the carrier once a parcel is confirmed missing:
- **DHL and DPD:** from 3 working days after the expected delivery date.
- **Royal Mail Tracked 48:** from 10 working days after the expected delivery date, in line with Royal Mail's own claims process.
Once a parcel is confirmed lost, we will send a replacement or issue a full refund, whichever you prefer.
## 8. Damaged, incorrect or incomplete orders
Please check your order on arrival. If an item arrives damaged, is not what you ordered, or part of your order is missing, contact us **within 48 hours of delivery** with your order number and photographs of the item and its outer packaging.
We will arrange a free replacement or a full refund. Please keep all original packaging until the matter is resolved, as the carrier may require it for inspection.
## 9. Address accuracy
Please make sure your delivery address, postcode and contact details are correct before completing checkout. If you spot a mistake, contact us immediately — we can usually amend the address if the order has not yet been dispatched, but we cannot redirect a parcel once it has left us.
## 10. Your cancellation rights
Nothing in this policy affects your statutory rights. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most online orders within 45 days of receiving them. Full details are set out in our [Returns and Refunds Policy].
## 11. Contact us
**Email:** support@tech-syndicate.com
**WhatsApp:** +44 7796 876756
**Hours:** Monday to Friday, 09:00–16:00
**Post:** Tech Syndicate Ltd, 5 South Charlotte Street, Edinburgh, EH2 4AN
We aim to respond to all enquiries within one working day.